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Consultant Connect – Telephone Advice & Guidance

8th November, 2018
Consultant Connect & Urgent Connect Pre-referral Advice & Guidance Telephone Service

Updated speciality services available on Consultant Connect – pre-referral Advice and Guidance telephone services at UHCW and supported by a National Network of NHS Consultants.

  • Acute Medicine
  • Cardiology **NEW** (9am – 8pm, Mon-Fri)
  • Diabetes **NEW** (9am – 8pm, Mon-Fri)
  • Elderly Care **NEW** (9am – 8pm, Mon-Fri)
  • GP Liaison Line
  • Gastroenterology (9am – 8pm, Mon-Fri)
  • Gynaecology **NEW** (9am – 8pm, Mon-Fri)
  • Haematology **NEW** (9am – 8pm, Mon-Fri)
  • Ophthalmology **NEW** (9am – 7pm, Mon-Fri)
  • Paediatrics **NEW**9am – 8pm, Mon-Fri)
  • Respiratory **NEW** (9am – 8pm, Mon-Fri)
  • Rheumatology **NEW** (9am – 8pm, Mon-Fri)
  • Teledermatology **NEW** (9am – 5pm, Mon-Fri)
  • Urology **NEW** (9am – 8pm, Mon-Fri)

Allowing GPs to talk directly to a specialised Consultant or Registrar when they are unsure as to whether referring or admitting a patient to hospital is the best course of action for the patient.

Available Monday – Friday, 9am-5pm (excluding bank holidays) – unless otherwise stated.

Please note: This line should not be used to admit patients. Definite admissions should be made through GP Liaison as usual.

Using the Consultant Connect pre referral Advice and Guidance service in place of referrals or written A&G could mean:

  • Reduced use of ERS, saving staff time
  • Increased patient care and engagement

Select the outcome at the end of your call; this assists evaluation of the benefit for patient care.

Options are as follows:-

  • Patient Treated Out of Hospital (press Opt 1)
  • Patient Navigated To Clinic or Outpatients (press Opt 2)
  • Patient Admitted (press Opt 3)
Ophthalmology Photo Advice & Guidance

Ophthalmology Photo Advice & Guidance Service has been launched and supported by UHCW Monday-Friday 9am-7pm.

Download the free Consultant Connect App from the App Store or Google Play.

Select the PhotoSAF (camera icon) feature at the bottom of the screen to take photos via your phone.

Alternatively upload photos from your desktop via the Consultant Connect dashboard and use these to access Photo Advice & Guidance.

The service is IG secure and you can follow the simple onscreen instructions to take photos and send them directly to consultants. You will receive a notification when the consultant replies to your query.

Please note that photos are stored in a secure online cloud and are never saved to your phone. Your photos will also be automatically sent to your NHS email address. To find out more about Photo Advice & Guidance for Ophthalmology, read this guide below (click on image for full size version)

Click on above image for full size version

PLEASE REMEMBER to select the outcome at the end of your call; this assists us to assess a conclusion to your patient’s treatment.  Options are as follows:-

  • Referrals Avoided (press Opt 1)
  • Referral Made (press Opt 2)
  • Diagnostics Requested (press Opt 3)
  • Admission Avoided (press Opt 4)
  • Admission Made (press Opt 5)

If you need further assistance / information on using Consultant Connect please do not hesitate to contact Clare.Weston@coventryrugbyccg.nhs.uk or Mark.Roscoe@coventryrugbyccg.nhs.uk

Consultant Connect TeleDermatology

Download the free Consultant Connect App from the App Store or Google Play.

Select PhotoSAF (camera icon) at the bottom of the screen. All images will also be sent to your NHS email address along with a PDF summary.

To find out more about how to use TeleDermatology, click on the image below

 

When performing remote consultations you can now use the IG secure Consultant Connect Platform to upload photos from patients for specialist opinion:

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